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HOW DO I RETURN OR EXCHANGE AN ITEM?

PLEASE EMAIL YOUR ORDER CONFIRMATION NUMBER AND YOUR NAME TO SHOP@JOEFFERCAOC.COM FOR A RETURN/EXCHANGE AUTHORIZATION NUMBER.

THIS EMAIL MUST BE FORWARDED AS SOON AS POSSIBLE AND NO LATER THAN 15 DAYS AFTER YOU HAVE RECEIVED YOUR PRODUCT. WE WILL NOT ACCEPT A RETURN/EXCHANGE REQUEST PAST THE 15-DAY DEADLINE.

PLEASE SECURELY PACK AND SEAL THE RETURNED ITEMS WITH THE ORIGINAL TAGS ATTACHED.

TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE UNWORN AND IN THE SAME CONDITION THAT YOU RECEIVED IT. YOUR ITEM MUST BE IN THE ORIGINAL PACKAGING. YOUR ITEM NEEDS TO HAVE THE RECEIPT OR PROOF OF PURCHASE.

UNFORTUNATELY SALE ITEMS FROM OUR LAST CALL SELECTION CANNOT BE REFUNDED.

ONCE WE RECEIVE YOUR ITEM, WE WILL INSPECT IT AND NOTIFY YOU THAT WE HAVE RECEIVED YOUR RETURNED ITEM. WE WILL IMMEDIATELY NOTIFY YOU ON THE STATUS OF YOUR REFUND AFTER INSPECTING THE ITEM.

IF YOUR RETURN IS APPROVED, WE WILL INITIATE A REFUND TO YOUR CREDIT CARD (OR ORIGINAL METHOD OF PAYMENT). YOU WILL RECEIVE THE CREDIT WITHIN A CERTAIN AMOUNT OF DAYS, DEPENDING ON YOUR CARD ISSUER'S POLICIES.

YOU WILL BE RESPONSIBLE FOR PAYING FOR YOUR OWN SHIPPING COSTS FOR RETURNING YOUR ITEM. SHIPPING COSTS ARE NON-REFUNDABLE. IF YOU RECEIVE A REFUND, THE COST OF RETURN SHIPPING WILL BE DEDUCTED FROM YOUR REFUND.

IF YOU HAVE ANY QUESTIONS ON HOW TO RETURN YOUR ITEM TO US, CONTACT US AT 416-504-6232.

THANK YOU  FOR SHOPPING AT JOEFFER CAOC.

SHIPPING AND DELIVERY

WHEN YOU SUBMIT YOUR ORDER YOU WILL RECEIVE AN E-MAIL ORDER CONFIRMATION.  JOEFFER CAOC WILL SHIP THE PRODUCTS ORDERED BY YOU TO THE ADDRESS INDICATED IN THE ORDER CONFIRMATION.

WHEN YOU ORDER IS SHIPPED YOU WILL RECEIVE ANOTHER E-MAIL WITH A TRACKING NUMBER FOR YOUR PACKAGE AND A LINK TO THE CARRIER WEBSITE FOR ONLINE TRACKING.

ORDERS ARE PROCESSED AND SHIPPED OUT MONDAY THROUGH FRIDAY, EXCLUDING HOLIDAYS. TYPICALLY ORDERS WILL BE PROCESSED WITH WITHIN 5 BUSINESS DAYS, PLUS APPLICABLE TRANSIT TIME. 

DELIVERY TIMES ARE ESTIMATES.  JOEFFER CAOC SHALL NOT BE RESPONSIBLE FOR ANY DAMAGES OR COSTS RESULTING FROM ANY DELAYS IN DELIVERY.

CURRENTLY WE ARE SHIPPING TO ADDRESSES IN CANADA AND THE UNITED STATES.  FOR ALL OTHER COUNTRIES PLEASE CONTACT US AT INFO@JOEFFERCAOC.COM.

JOEFFER CAOC OFFERS FLAT-RATE SHIPPING WITH TWO SERVICE LEVELS TO CHOOSE FROM AT TIME OF CHECK OUT.

CANADA:

STANDARD TRANSIT TIME (FREE): UP TO 7 BUSINESS DAYS DEPENDING ON LOCATION

UNLESS OTHERWISE STATED, ALL PRICES QUOTED DO NOT INCLUDE SHIPPING CHARGES AND, WHEN APPLICABLE, FEDERAL AND PROVINCIAL OR STATE SALES TAXES.